FAQ:
Stories2Learn
Q: My child accidentally deleted stories that we created. Is there a function to prevent him from deleting future stories?
A: Yes. If you go into the Settings application on your device and locate Stories2Learn, you will see that there is a function titled, “Enable Edit Story.” By turning this to “off”, this will prevent the child from editing stories that you have created.
Q: After I create a story, can I send it to another device?
A: At this time, there isn’t a way to share the Stories you have created. As printing is now be offered by Apple devices, we expect that you will be able to print these in the near future.
Q: My child deleted Stories2Learn accidentally. Is it possible to locate the lost stories that were created?
A: This is a tough one. It is possible, provided that you have been backing up the device periodically. To restore your stories, initially turn off the ability for your device to back up when it is connected to iTunes (you don’t want to back up the version of your device without your stories). After doing this, in iTunes, connect your device and locate the title of your device. After finding it, right click and it will give you the option to restore from backup. Please note that it is likely that you will lose previously recorded audio. In addition, please review the directions provided by Apple to ensure a successful restore.
Look2Learn
Q: How do I customize Look2Learn?
A: The key to customizing Look2Learn is understanding the “Admin mode” featured within the Setting application on your device. After turning the admin mode to “on” you will open the ability to customize the device. For more information please download the PDF directions listed here: HYPERLINK HERE
Q: How do I add photos?
A: For all customization, please reference the tutorials as well as the Look2Learn instructions featured here ---HYPERLINK HERE
Q: My child deleted Look2Learn accidentally. Is it possible restore the customization that was previously done?
A: This is a tough one. It is possible, provided that you have been backing up the device periodically. To restore your customization, initially turn off the ability for your device to back up when it is connected to iTunes (you don’t want to back up the version of your device without your customization). After doing this, in iTunes, connect your device and locate the title of your device. After finding it, right click and it will give you the option to restore from backup. Please note that it is likely that you will lose previously recorded audio. In addition please review the directions provided by Apple to ensure a successful restore.
General Questions:
Q: Can I use Stories2Learn, Look2Learn, or Social Skills with the iPad?
A: Yes, although the program was designed for the iPhone and iPod touch. You will be expanding the program and there may be some loss of resolution.
Q: I’m using an iPod touch and for some reason I’m unable to add audio. Can you help?
A: At the moment, the iPod touch does not have a built in microphone. As such, you will need to purchase one in order to record audio. Typically, these cost roughly $10, but can run as expensive as $30 if you opt to buy the iPhone headphones (which also act as a microphone).
Q: If I’m unhappy with the program, can I obtain a refund?
A: While we are quite certain that customers will be quite satisfied with our products, for the small minority that would like a refund this cannot be granted. As these programs are purchased through iTunes, developers are unable to refund customers.
Q: I work with individuals with special needs and would like to obtain a free, trial version of the program. Is this possible?
A: In some instances, this may be possible, although developers are provided with only a limited number of free codes. As such, obtaining a free code is typically not available.